For players aged 21 and above only. Gambling can be addictive — play responsibly.

Struggling with gambling? You are not alone. Reach out to Talian Kasih 15999 (Malaysia) or contact telur33 Support for immediate help activating self-exclusion.

Safe Play at telur33

Responsible Gambling — Play Smart, Stay in Control

Gambling at telur33 is designed to be entertainment. We provide every player with the tools, information, and support they need to keep it that way — including deposit limits, session controls, and full self-exclusion options.

21+
Minimum age requirement
Strictly enforced for all telur33 accounts
Our Commitment

telur33 Puts Player Welfare First

At telur33, we believe that responsible gambling is not a legal box to tick — it is a genuine obligation to every player who trusts us with their time and money. We serve Malaysian players from Kuala Lumpur, Penang, Johor Bahru, Shah Alam, and beyond, and we take seriously the role a platform like ours can play in either supporting or harming the wellbeing of our community.

Gambling should always be a leisure activity — something you do because you enjoy it, within limits you have consciously set. When EPL matchdays get intense, when a Liga Super Malaysia run goes long, or when a UFC card keeps you up until 4am — those are moments of entertainment. The moment gambling stops being fun and starts feeling compulsive, that is the moment telur33's responsible gambling tools exist to help.

Every tool on this page is available to all registered players at no cost, no delay, and no judgment. You do not need to explain yourself to use them. Setting a deposit limit, taking a cooling-off break, or requesting permanent self-exclusion are all actions telur33 will process promptly and without friction.

Committed to fair play: telur33 complies with responsible gambling standards and actively participates in player protection measures. Our team monitors for patterns that may indicate problematic gambling behaviour, and we may proactively reach out to affected players.
21+
Minimum age for all accounts
24/7
Support for limit & exclusion requests
5
Player protection tools available
RM0
Cost to activate any safety tool
Never gamble with money you cannot afford to lose. Gambling is not a strategy for managing financial difficulty. If you are experiencing financial hardship, please speak to a financial counsellor before continuing to play.
Player Protection Tools

Controls Available to Every telur33 Player

All tools are accessible from your Account dashboard. Activating any of these controls takes less than two minutes and is effective immediately or within the timeframe specified.

Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once your chosen limit is reached, further deposits are blocked until the period resets. Limits take effect immediately. Increasing a deposit limit is subject to a 7-day cooling period before it activates — decreases apply instantly.
Loss Limits
Cap your total losses within a chosen time frame. When your net losses hit your set limit within the period, you will be unable to continue placing bets until the period resets. This is one of the most effective tools for players who find it difficult to stop when losing streaks occur.
Session Time Reminders
Set a reminder to appear after a defined period of continuous activity — 30 minutes, 1 hour, 2 hours, or a custom duration. When the timer triggers, you will be shown a summary of your session and given the option to continue or log out. Ideal for keeping gaming sessions deliberate rather than habitual.
Cooling-Off Period
Temporarily suspend your Account for a defined period: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. The period cannot be reversed once activated. No questions asked — if you need a break, just request it.
Self-Exclusion
Permanently or long-term exclude yourself from the telur33 Platform. Self-exclusion options range from 6 months to permanent. Once activated, your Account is closed, all marketing communications cease, and you will not be permitted to re-register until the exclusion period ends — if ever. Processed within 24 hours of request.
Opt Out of Marketing
Unsubscribe from all promotional communications — bonus alerts, EPL promotion emails, event notifications — at any time from your Account settings or by contacting support. Marketing emails should never pressure you back to the Platform. Removing yourself from marketing lists is immediate.
Example Limits

What Deposit Limits Look Like

The following are illustrative examples of how a player might structure their deposit limits to maintain healthy spending boundaries. These are not telur33-imposed limits — they are entirely at your discretion to set and adjust.

Tip from our responsible gambling team: Start with a limit lower than what you think you need. It is always easier to review after a few weeks of comfortable play than to reverse a limit increase under urgency.
Daily
RM 100 / day
Weekly
RM 500 / week
Monthly
RM 1,500 / month

Illustrative example only. Your limits are customisable and set entirely by you in your Account dashboard.

Warning Signs

Signs That Gambling May Be Becoming a Problem

Recognising problem gambling early makes a real difference. If several of these signs feel familiar, we encourage you to use telur33's self-exclusion or cooling-off tools, or to reach out for support.

1
Chasing losses — placing larger bets to try to recover money lost in previous sessions, rather than accepting the loss and stopping.
2
Gambling with money earmarked for essentials — using funds intended for rent, groceries, loan repayments, or other necessities to fund betting activity.
3
Inability to stop — feeling compelled to continue gambling even when you have decided to stop, or feeling restless and irritable when not gambling.
4
Concealing gambling activity — hiding your gambling from family, friends, or colleagues in Kuala Lumpur, Penang, or wherever you are based, due to shame or fear of judgment.
5
Neglecting responsibilities — missing work, neglecting family time, or withdrawing from social activities because of gambling-related preoccupation or time spent on the Platform.
6
Borrowing to gamble — taking personal loans, borrowing from friends, or using credit facilities specifically to fund gambling deposits rather than for genuine financial needs.
7
Gambling as an escape — turning to gambling primarily to cope with stress, depression, loneliness, or financial anxiety rather than for entertainment or fun.
8
Escalating stakes over time — needing to bet progressively larger amounts to experience the same level of excitement or satisfaction from a session.
Self-Assessment

A Quick Self-Check

Answer honestly. There are no right or wrong responses — this is a personal reflection tool, not a diagnostic test. If you answer "Yes" to two or more of these questions, it may be worth reaching out for support or activating a limit on your telur33 Account.

Responses to this self-check are not stored or sent to telur33. It is purely a local, in-browser activity for your own reflection.
Have you ever spent more than you planned during a gambling session?
Yes
No
Sometimes
Have you felt guilty or anxious about your gambling after a session?
Yes
No
Occasionally
Has gambling affected your sleep, work, or relationships?
Yes
No
Once or twice
Have you ever tried to stop or cut back but found it difficult?
Yes
No
I've thought about it
Do you find yourself thinking about gambling when you're not playing?
Yes, frequently
No
Sometimes
Self-Exclusion

How to Exclude Yourself from telur33

Self-exclusion is one of the most effective tools available to someone struggling with gambling. telur33 makes this process as frictionless as possible. There are three ways to request self-exclusion:

Once self-exclusion is activated, your Account will be suspended within 24 hours. You will not be able to log in, deposit, or play during the exclusion period. Any remaining balance will be returned to your registered payment method after standard security checks.
1
Via Your Account Dashboard
Log in to your telur33 Account, navigate to Account Settings → Responsible Gambling → Self-Exclusion. Select your preferred exclusion duration (6 months, 1 year, 2 years, 5 years, or permanent) and confirm. The exclusion will begin processing immediately.
2
Via Live Chat (24/7)
Open the live chat widget on the telur33 Platform and tell our support agent you wish to self-exclude. You will be asked to confirm your Account details. The exclusion will be applied within 24 hours of your request — you do not need to complete lengthy forms.
3
Via Email
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion period. Our team will confirm the exclusion and provide a reference number within 24 hours of receipt.
4
Exclusion Confirmation
Once self-exclusion is active, you will receive a confirmation email to your registered address. All telur33 marketing communications will be terminated immediately. If you believe your exclusion has not been applied correctly, contact support immediately.
Support Resources

Organisations That Can Help

If you or someone you know needs help with gambling-related issues, the following organisations provide confidential support. All listings below are text references only.

Talian Kasih
15999
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides confidential support for a range of personal and social welfare issues including problem gambling. Available 24/7. Malaysia-based callers only. Dial: 15999 (text-only reference — not a clickable link).
GamCare
International Resource
GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Their resources include self-help tools, a national gambling helpline, and trained counsellors. GamCare is referenced here as an informational resource only. Malaysian players may find their online self-help resources particularly useful.
Befrienders KL
03-7627 2929
Befrienders Kuala Lumpur provides confidential emotional support to those experiencing distress, including stress arising from financial or gambling-related difficulties. Available to callers in the Klang Valley and surrounding areas. Number listed for informational reference only: 03-7627 2929. Not a clickable link.
telur33 Support
24/7 Live Chat
telur33's own support team is available around the clock via live chat to assist with activating deposit limits, loss limits, cooling-off periods, and self-exclusion. If you are in distress, our team will prioritise your request and connect you to the right tools immediately. Email: [email protected]
The telur33 Responsible Gambling Pledge

telur33 pledges to provide every Malaysian player with clear, accessible tools to manage their gambling activity. We pledge to process self-exclusion requests without delay or judgment. We pledge to remove self-excluded players from all marketing communications immediately. We pledge to cooperate with players' families and support organisations where appropriate. We pledge that responsible gambling is not an afterthought — it is built into how telur33 operates, every day.

Read Our FAQ Terms & Conditions
Play Responsibly

Enjoying telur33? Keep It That Way.

Gambling is most enjoyable when it is in control. Set your limits, play within your means, and remember — the best bet you can make is knowing when to stop. For players aged 21 and above only.

Visit Homepage View FAQ

By using telur33, you confirm you are aged 21 or above and agree to our Terms & Conditions and Privacy Policy. If you need help, contact our support team or call Talian Kasih 15999.